Product Description
The staffing profiles of public libraries are currently undergoing much change, and the public interface is increasingly being staffed by non-professional personnel, in many cases with no professional librarians on site to offer advice and experience. This situation requires a well trained and knowledgeable workforce, able to operate in all the practical everyday areas where professional knowledge had previously been necessary to deliver a good frontline service. It… More >>
The Public Library Training Handbook: A Frontline Service Delivery Manual
Tags: Delivery, Frontline, frontline service, Handbook, knowledgeable workforce, Library, library training, Manual, professional knowledge, professional librarians, professional personnel, Public, public interface, public libraries, public library, Service, service delivery, Training